Refund policy

Returns
Our policy lasts 15 business days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Be aware that some of our items are handmade by small artisans around the world, and because of their uniqueness they may have small imperfections and flaws. These small flaws are part of the experience and what makes the process so personal and once again, unique.

To complete your return, we require a receipt or proof of purchase. If your item is not a "Things Of" Original, please do not send your purchase back to the manufacturer but back to us.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery

You are also responsible for the shipping costs involved in sending the item back to us and we won't be responsible if the item gets lost on the way. We recommend using trackable options when posting the item back.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Wrong size/choice/shrinkage refunds: We do NOT refund if the size you chose is the wrong one or if you have changed your mind. We are however in some instances able to provide you with a store credit. Some of our items are unique or only available in limited styles and sizes, so we recommend reading all information in regards to size and fit. We try and be as specific as we can in our item description to avoid issues with wrong sizing purchases. Also we recommend to follow care instructions, as we won't provide refunds for items that have not been cared for properly. Please for any questions feel free to contacts us at: info@thingsof.com.au

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@thingsof.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thingsof.com.au for further instructions and be aware that we may not have the same exact item. Our pieces are often unique or limited. 

Shipping
To return your product, you should contact us at: info@thingsof.com.au 

Shipping costs when returning an item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.